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Useful Resources

Tools & Books

Here you’ll find some of my favorite books and tools — all centered around creating a better CX for websites and apps.

Resources

Books

Some of my favorite books on customer experience, product, leadership, branding, and digital design.

Be Our Guest: Perfecting the Art of Customer Service

Disney Institute

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The Design of Everyday Things

Don Norman

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Hooked: How to Build Habit-Forming Products

Nir Eyal

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Good to Great: Why Some Companies Make the Leap and Others Don't

Jim Collins

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Strategic Writing for UX: Drive Engagement, Conversion, and Retention with Every Word

Torrey Podmajersky

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Start with Why: How Great Leaders Inspire Everyone to Take Action

Simon Sinek

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The Design Thinking Toolbox

Michael Lewrick

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What Got You Here Won't Get You There

Marshall Goldsmith

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Just Enough Research

Erika Hall

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Resources

Tools & Apps

Some of my favorite online tools to create, manage, and optimize customer experiences.

Keyword Planner

Google

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Website Page Speed Analyzer

Google

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Website Speed Test

WPEngine

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Website Speed Test

GT Metrix

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A/B Testing

Google

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Website Down Notification

Pingdom

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Is My Website Down?

Historical Downtime

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Application Performance Monitoring

New Relic

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Project Management

ClickUp

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Broken Link Checker

Integrity App

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Collaborative Documents & To-Do's

Notion

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Website Performance Caching

Cloudflare

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Behavior Analytics

HotJar

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Behavior Analytics

FullStory

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SEO Tool

Screaming Frog

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Insights & News

Latest Insights.

Posted by Tim Haskins
September 1, 2020
Posted by Tim Haskins
August 29, 2020
Posted by Tim Haskins
August 29, 2020