Work Inquiries
Ph: +1.503.308.9294

Useful Resources

Tools & Books

Here you’ll find some of my favorite books and tools — all centered around creating a better CX for websites and apps.



Some of my favorite books on customer experience, product, leadership, branding, and digital design.

Be Our Guest: Perfecting the Art of Customer Service

Disney Institute

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The Design of Everyday Things

Don Norman

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Hooked: How to Build Habit-Forming Products

Nir Eyal

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Good to Great: Why Some Companies Make the Leap and Others Don't

Jim Collins

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Strategic Writing for UX: Drive Engagement, Conversion, and Retention with Every Word

Torrey Podmajersky

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Start with Why: How Great Leaders Inspire Everyone to Take Action

Simon Sinek

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The Design Thinking Toolbox

Michael Lewrick

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What Got You Here Won't Get You There

Marshall Goldsmith

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Just Enough Research

Erika Hall

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Tools & Apps

Some of my favorite online tools to create, manage, and optimize customer experiences.

Keyword Planner


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Website Page Speed Analyzer


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Website Speed Test


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Website Speed Test

GT Metrix

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A/B Testing


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Website Down Notification


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Is My Website Down?

Historical Downtime

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Application Performance Monitoring

New Relic

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Project Management


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Broken Link Checker

Integrity App

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Collaborative Documents & To-Do's


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Website Performance Caching


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Behavior Analytics


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Behavior Analytics


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SEO Tool

Screaming Frog

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Over 20+ years, I’ve completed more than 170 projects for amazing clients around the globe.

Million dollars in
online revenue

My work has helped clients generate a total of $250m+ in online revenue.

Results Matter.

Over the past 20+ years, I’ve helped generate $250 million in online revenue for 75+ clients. Like I did for those clients, I’ll come alongside you to accomplish your goals – providing excellent strategy, design, and development services.

My Approach

I bring a customer-centric approach to every project.

Whether it’s a small change or a complete overhaul of your website, store, or app, I bring a customer-centric mindset to every project.

Design That Really Matters

Every customer touchpoint matters. Whether it's messaging, a simple click, or a multi-step process — it's important we consider every interaction our customers have.

Data-Driven Decisions

My approach is to intimately understand how your customers engage using analytics and data — it's one of the most important aspects of crafting a CX that truly converts.

Modern Tech That Scales

I believe it's critical to lay a technology foundation that won't just get you where you need to go, but will scale with you as you grow — making your life easier, not harder.

Driving Results For Growth

I prefer to start with the end in mind. Asking, ``What are we trying to achieve and how will we get there?``. From there, every calculated decision is made towards helping you grow.


A history of great customer service.

User Focused

“It’s great working with Tim. He brings a thoughtful, user-focused approach.“
VP of Marketing

Mio Labs

Great Results

“Tim went above and beyond to get us the best results. His friendliness and knowledge go a long way.”
VP Marketing


CX Design

“Tim did a fantastic job of creating a CX that faithfully expresses our new brand.”
Marketing Director


Get In Touch

Let's work together
to create the best in CX.

If you’re committed to creating an amazing CX for your customers, I’d love to hear from you and talk about how we might work together.

About Me

Get to know me
and my approach.

My Portfolio

CX Projects.

Insights & News

Latest Insights.

Posted by Tim Haskins
September 2, 2020
Posted by Tim Haskins
September 1, 2020
Posted by Tim Haskins
August 29, 2020