Resources - UpliftCX, LLC For Better E-commerce, Websites, and Apps

Useful Resources

Tools & Books

Here you’ll find some of my favorite books and tools — all centered around creating a better CX for websites and apps.

Resources

Books

Some of my favorite books on customer experience, product, leadership, branding, and digital design.

Be Our Guest: Perfecting the Art of Customer Service

Disney Institute

The Design of Everyday Things

Don Norman

Hooked: How to Build Habit-Forming Products

Nir Eyal

Good to Great: Why Some Companies Make the Leap and Others Don't

Jim Collins

Strategic Writing for UX: Drive Engagement, Conversion, and Retention with Every Word

Torrey Podmajersky

Start with Why: How Great Leaders Inspire Everyone to Take Action

Simon Sinek

The Design Thinking Toolbox

Michael Lewrick

What Got You Here Won't Get You There

Marshall Goldsmith

Just Enough Research

Erika Hall

Resources

Tools & Apps

Some of my favorite online tools to create, manage, and optimize customer experiences.

Keyword Planner

Google

Website Page Speed Analyzer

Google

Website Speed Test

WPEngine

Website Speed Test

GT Metrix

A/B Testing

Google

Website Down Notification

Pingdom

Is My Website Down?

Historical Downtime

Application Performance Monitoring

New Relic

Project Management

ClickUp

Broken Link Checker

Integrity App

Collaborative Documents & To-Do's

Notion

Website Performance Caching

Cloudflare

Behavior Analytics

HotJar

Behavior Analytics

FullStory

SEO Tool

Screaming Frog

Insights & News

Latest Insights.

Posted by Tim Haskins

September 1, 2020

8 min read

How to audit your digital customer experience (CX)

Posted by Tim Haskins

August 29, 2020

4 min read

The importance of CX-driven customer personas

Posted by Tim Haskins

August 29, 2020

24 min read

Tools & Books

Books

Be Our Guest: Perfecting the Art of Customer Service

The Design of Everyday Things

Hooked: How to Build Habit-Forming Products

Good to Great: Why Some Companies Make the Leap and Others Don't

Strategic Writing for UX: Drive Engagement, Conversion, and Retention with Every Word

Start with Why: How Great Leaders Inspire Everyone to Take Action

The Design Thinking Toolbox

What Got You Here Won't Get You There

Just Enough Research

Tools & Apps

Keyword Planner

Website Page Speed Analyzer

Website Speed Test

Website Speed Test

A/B Testing

Website Down Notification

Is My Website Down?

Application Performance Monitoring

Project Management

Broken Link Checker

Collaborative Documents & To-Do's

Website Performance Caching

Behavior Analytics

Behavior Analytics

SEO Tool

Latest Insights.

How to audit your digital customer experience (CX)

The importance of CX-driven customer personas

How to create a customer journey map for your digital CX