Below are some of the most frequent questions I’m asked. If you still have more questions, feel free to reach out today — I’d be happy to answer them.
I work with a spectrum of organizations — from startups to nonprofits to global enterprises. Within that, I typically work with ones that are (or want to be) a leader in their industry.
I have over 20-years of experience designing mobile and SaaS products. Everything I craft is through the lens of what makes it a delightful experience for your customers while helping you reach your business goals.
Yes! Ideally, every project starts with an audit of the existing experience. While sometimes an audit isn’t possible based on time or budget restrictions, I encourage folks to weigh it in light of the immense value an audit can provide.
Yes! I thrive when coming into existing experiences to remove pain points for customers, streamline processes, or refresh the design, etc. Plus, my CX-focused approach can also reveal areas of improvement that might have otherwise gone unnoticed.
Yes! Working together early on I deliver value by setting a design foundation, creating visual concepts, and validating ideas with users — all while helping us get to market as quickly as possible, without cutting corners.
While I’ve designed dozens of websites, my focus nowadays is solely geared toward mobile apps and SaaS products.
I don’t provide coding services as I’m solely focused on the design of the UI. I can however make recommendations.
Typically my projects range between 2 weeks to 3+ months and in a few cases multiple years — a pretty big range. That range depends on many factors, so having a conversation together where we can work out the requirements will be essential for getting you an estimated timeline.
Yes! While I often work solo, I have a successful track record working with in-house teams consisting of execs, marketers, designers, and developers.
Yes! One of my goals is to have every client become a satisfied, long-term client. And while some clients just need a short-term solution, I prefer relationships where we can work together over the long term.
Yes! I offer both fixed-bid and hourly projects. That said, every project is different, so let’s talk about what options can look like for your specific situation.
Yes! While I have experience in many industries, there are sometimes new ones I haven’t had a chance to work in yet. For any industry my process is the same — dive deep to understand your business, customers, and competition. In light of that, I believe that some of the most valuable insights and strategies I bring to the table are because I’m not ingrained in your industry and can bring fresh ideas and perspectives.
While I offer some things an agency does, I wouldn’t consider UpliftCX a traditional agency. I’m a specialist who’s going to work with you on a personal level. This lean model lets us both move faster, saving you time and money.
Yes! I have an excellent track record working with agencies of all shapes and sizes. While I can work behind the scenes, we’ll likely create the best experience when we’re working side-by-side with your client. Let’s talk more about what you need and see if there’s a good fit.
Reach out today and let’s have a conversation first. From there we’ll define your challenges and goals along with discussing the budget and timeline. Afterward, I’ll deliver a proposal which we can review and refine further. From there, we sign the proposal, I receive a deposit, and we get things started!
If you like what you see, let’s talk about your goals and next steps.