How to audit your digital customer experience (CX)
Are there things hurting your Customer Experience (CX), but you can’t put your finger on the exact issue? Do you need to improve your...
Read MoreThe importance of CX-driven customer personas
Customer personas are extremely useful tools for thinking about your target customers. Personas help provide context and direction about who your most important customers...
Read MoreHow to create a customer journey map for your digital CX
Without knowing the steps your customers have taken to achieve their goals, how can you holistically improve their experience? Sure, you can take a...
Read More(Video) How to create a customer experience that converts
In this special video, watch my presentation on tips for creating customer experiences (CX) that convert. Tim HaskinsBeing focused on apps for many years,...
Read MoreInterview with Tim Haskins
Below is an interview from "The Leader Roundtable Interview Series".
Read More7 attributes of my ideal client
There are a lot of things that make an ideal client for me, but here are my top 7.
Read MoreQ&A about working together
I often get asked questions about who I work with, what I specialize in, and how I work — here are answers to the...
Read MoreWhat is CX and how does it impact us?
Let's learn about what CX is and how it helps improve the experience your customers have.
Read MoreSpotting CX friction before your customers do
Have you ever been overwhelmed by too many options on a restaurant menu? I know I have. It may not have any bearing on the...
Read MoreCX vs UX - What's the difference?
With the lines between CX and UX so blurred, let’s take a look at how these can be distinguished better. How do you differentiate...
Read MoreWhat is behavior analytics?
Let’s dive into behavioral analytics and how it can impact the decisions that influence our CX. First, what even is behavioral analytics? Behavioral analytics...
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