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CX

Posted by Tim Haskins
September 2, 2020
CX

Case Study: mioPOD

“It’s great working with Tim. He brings a thoughtful, user-focused approach every time.“ Marcelo Aller, Mio Labs VP of Marketing Overview In a short...

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Posted by Tim Haskins
September 1, 2020
CX

How to audit your digital customer experience (CX)

Are there things hurting your Customer Experience (CX) or conversion rates, but you can’t put your finger on the exact issue? Do you need...

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Posted by Tim Haskins
August 29, 2020
CX

The importance of CX-driven customer personas

Customer personas are extremely useful tools for thinking about your target customers. Personas help provide context and direction about who your most important customers...

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Posted by Tim Haskins
August 29, 2020
CX

How to create a customer journey map for your digital CX

Without knowing the steps your customers have taken to achieve their goals, how can you holistically improve their experience? Sure, you can take a...

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Posted by Tim Haskins
August 21, 2020
CX

How to improve your eCommerce search experience

Are people frustrated with the search capabilities in your e-commerce store? Is it slow, frustrating, or clunky? If so, let’s learn about how to...

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Posted by Tim Haskins
August 18, 2020
CX

(Video) How to create a customer experience that converts

In this special video, watch my presentation on tips for creating customer experiences (CX) that convert. Tim HaskinsBeing focused on CX for many years,...

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Posted by Tim Haskins
August 4, 2020
CX

Interview with Tim Haskins

Below is an interview from "The Leader Roundtable Interview Series".

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Posted by Tim Haskins
May 21, 2020
CX

7 attributes of my ideal client

There are a lot of things that make an ideal client for me, but here are my top 7.

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Posted by Tim Haskins
May 9, 2020
CX

Q&A about working together

I often get asked questions about who I work with, what I specialize in, and how I work — here are answers to the...

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Posted by Tim Haskins
May 8, 2020
CX

What is CX and how does it impact us?

Let's learn about what CX is and how it helps improve the experience your customers have.

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Posted by Tim Haskins
May 1, 2020
CX

Spotting CX friction before your customers do

Have you ever been overwhelmed by too many options on a restaurant menu? I know I have. It may not have any bearing on the...

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Posted by Tim Haskins
April 21, 2020
CX

CX vs UX - What's the difference?

With the lines between CX and UX so blurred, let’s take a look at how these can be distinguished better. How do you differentiate...

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Posted by Tim Haskins
March 11, 2020
CX

What is behavior analytics?

Let’s dive into behavioral analytics and how it can impact the decisions that influence our CX. First, what even is behavioral analytics? Behavioral analytics...

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