My Latest Articles
Here you'll find some of the latest articles I've published about UX, UI, design, and CX.
6 benefits of hiring a UX/UI designer for your next app
How to audit your digital customer experience (CX)
The importance of CX-driven customer personas
How to create a customer journey map for your digital CX
(Video) How to create a customer experience that converts
Interview with Tim Haskins
6 attributes of my ideal client
Q&A about working together
What is CX and how does it impact us?
Spotting CX friction before your customers do
CX vs UX – What’s the difference?
What is behavior analytics?
My brain injury journey
My Favorite UX/UI/CX Books
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